Terms of Use

Last Updated: November 6, 2025

These Terms of Use (“Terms”) govern your access to and use of the website located at https://houseofdiamondsaz.com and any related content, features, products, and services (collectively, the “Site”) provided by House of Diamonds AZ (“House of Diamonds,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site.

These Terms include an agreement to arbitrate disputes on an individual basis and a class action waiver. Please read carefully.

Eligibility and Account

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site.
Certain features may require you to submit information (e.g., to request an appointment, quote, or custom design). You agree that all information you provide is accurate and kept up-to-date.
You are responsible for maintaining the confidentiality of any credentials associated with your use of the Site and for all activities under your account or submissions.

Products, Services, and Information

Product descriptions, images, specifications, and pricing are provided for informational purposes and may change without notice. We strive for accuracy but do not warrant that product information is complete, current, or error-free.
Natural gemstones and diamonds can vary in color, clarity, measurements, and grading assessments; images may not reflect actual size or exact appearance.
We may offer custom design, repair, appraisal, trade-in, and related services. Additional terms, quotes, or contracts may apply and will govern in case of conflict.
We reserve the right to limit quantities, discontinue products, or refuse service.

Pricing, Taxes, and Availability

Prices are displayed in U.S. Dollars unless noted. We reserve the right to correct pricing errors and update prices at any time.
Sales tax and other applicable fees may be added as required by law.
Availability is not guaranteed, and items may be out of stock even if shown as available on the Site.

Appointments, Orders, and Payments

Appointments and inquiries made through the Site are requests and do not guarantee availability until confirmed.
If ordering or paying online is available, you authorize us (or our payment processors) to charge your selected payment method for the total transaction amount, including taxes and fees.
We may cancel or refuse any order for reasons including suspected fraud, pricing inaccuracies, or inventory issues. If your order is canceled after payment, we will issue a refund to your original method of payment.

Shipping, Delivery, and Risk of Loss

If shipping is offered, we will provide estimated delivery timelines; these are estimates and not guarantees.
Title and risk of loss pass to you upon our transfer of the item(s) to the carrier unless otherwise specified in a written agreement.
You are responsible for providing accurate shipping information and for any additional redelivery or rerouting costs.

Returns, Exchanges, and Cancellations

Our return, exchange, and cancellation policies (if offered) will be stated on the Site or in your invoice or specific service agreement.
Custom pieces, altered items, special orders, or final sale items may be non-returnable and non-refundable.
To initiate a return or exchange (if permitted), you must follow the instructions provided by us and return items in original condition with documentation (e.g., grading reports).

Appraisals and Grading Reports

Appraisals and grading reports reflect expert opinions at a point in time and may vary by laboratory or appraiser. They are not guarantees of value and may change based on market conditions.
You agree we are not liable for differences in third-party appraisals or grading assessments.

Intellectual Property

The Site and all content, including text, images, logos, graphics, videos, designs, and software (collectively, “Content”), are owned by House of Diamonds or our licensors and are protected by intellectual property laws.
You receive a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, display, perform, or create derivative works from the Content without our prior written consent.

User Content and Submissions

If you submit reviews, images, design ideas, messages, or other materials (“User Content”), you represent that you own or have permission to use such content and that it does not infringe any third-party rights.
You grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, publish, display, distribute, and create derivative works from your User Content for any lawful purpose, including marketing.
We may remove or refuse any User Content at our discretion.

Acceptable Use

You agree not to:

Use the Site for any unlawful purpose or in violation of these Terms.
Scrape, crawl, index, or data-mine the Site, or use automated means without our express permission.
Attempt to interfere with the Site’s security, integrity, availability, or performance.
Upload malicious code or engage in activities that impose an unreasonable load on our infrastructure.
Misrepresent your identity, impersonate others, or submit false information.

Third-Party Links and Services

The Site may link to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices.
Your use of third-party sites or services is at your own risk and subject to their terms and privacy policies.

Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated by reference. By using the Site, you consent to our privacy practices.

Promotions and Gift Cards

Promotions, coupons, or special offers are subject to additional terms, may be modified or terminated at any time, and are void where prohibited.
Gift cards or store credits (if offered) are subject to the terms provided at purchase and applicable law.

Warranties; Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN A WRITTEN WARRANTY OR SERVICE AGREEMENT FROM US, THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HOUSE OF DIAMONDS OR ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS/SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY; SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

You agree to indemnify, defend, and hold harmless House of Diamonds and its owners, officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Site or products/services;
Your violation of these Terms or applicable law; or
Your User Content or infringement/misappropriation of any rights of a third party.

Dispute Resolution; Arbitration; Class Action Waiver

Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Site shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
Location and Law: The arbitration shall take place in Maricopa County, Arizona, unless otherwise required by law, and Arizona law (without regard to conflicts of law principles) shall govern, subject to applicable federal law (including the Federal Arbitration Act).
Individual Basis: YOU AND HOUSE OF DIAMONDS AGREE THAT ARBITRATION WILL BE CONDUCTED ONLY IN YOUR/OUR INDIVIDUAL CAPACITIES AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
Small Claims: Either party may bring qualifying claims in small claims court instead of arbitration.
Opt-Out: You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice with your name, contact information, and a clear statement of your decision to opt out to our contact address below.
Injunctive Relief: Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property or proprietary rights.

Compliance and Export

You agree to comply with all applicable laws and regulations, including U.S. export control and sanctions laws. You may not use the Site or purchase products/services if you are located in or are a resident of a country embargoed by the U.S. or if you are on a restricted or denied party list.

Changes to the Site and Terms

We may update the Site and these Terms from time to time. Changes are effective when posted on the Site or when we otherwise notify you. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, Sections that by their nature should survive will survive (including Intellectual Property, Warranties/Disclaimer, Limitation of Liability, Indemnification, Dispute Resolution, and Miscellaneous).

Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Accessibility

We strive to make our Site accessible. If you experience difficulty accessing any content, please contact us using the details below.

Communications; Consent to Contact

By providing your contact information, you consent to receive communications from us by email, phone, SMS/text, or other means consistent with applicable law. You may opt out of marketing communications at any time following the instructions in the message. Transactional or service-related messages may still be sent.

Electronic Signatures and Records

You agree that your use of the Site includes your consent to receive agreements, notices, and records electronically, and that your actions on the Site constitute your electronic signature indicating your consent to these Terms and any transactions conducted.

Miscellaneous

Entire Agreement: These Terms and any policies referenced (including our Privacy Policy) constitute the entire agreement between you and House of Diamonds regarding the Site.
Severability: If any provision is found unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment: You may not assign any rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.